1. General Information
At Minimalva, we want you to love your purchase. If for any reason you are not completely satisfied with your order, we are here to help. This Return & Exchange Policy applies to all purchases from our collections, including Casual Blazers, Casual Shirts, T-Shirts, Pants, Bow Ties, and Woman Suit.
2. Return Window
You have 30 days from the date of delivery to request a return or exchange. Items must be returned within 30 days of the delivery date to be eligible for a refund or exchange. Returns requested after this period will not be accepted.
3. Eligibility Requirements
To be eligible for a return or exchange, items must meet the following conditions:
Items must be unworn, unwashed, and unused. All original tags and labels must still be attached. Items must be returned in their original packaging. We reserve the right to refuse returns that do not meet these conditions.
4. Non-Returnable Items
The following items are not eligible for return or exchange:
Final sale or clearance items. Any items that show signs of wear, damage, alteration, or use. If you are unsure whether your item is returnable, please contact us before initiating a return.
5. How to Initiate a Return or Exchange
To start a return or exchange, please follow these steps:
Contact our customer service team at [email protected] with your order number and the reason for your return or exchange. You will receive a return authorization and instructions on how to send your item back. Pack the item securely in its original packaging, include your order number inside the package, and ship it to the address provided in our return instructions. Please note that return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item or defective product).
6. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original payment method within 5–10 business days. Please note that original shipping charges are non-refundable. Depending on your bank or credit card issuer, it may take additional time for the refund to appear in your account.
7. Exchanges
If you wish to exchange an item for a different size, color, or style, please indicate this when you contact us. Exchanges are subject to product availability. If the requested exchange item is not available, we will process a refund to your original payment method instead. You may also place a new order for the desired item and return the original item for a refund.
8. Defective or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us immediately at [email protected] within 7 days of delivery. Please include your order number, a description of the issue, and photos of the defect or incorrect item. We will arrange for a return shipping label at no cost to you and issue a full refund or send a replacement as soon as possible.
9. Return Shipping Address
Please ship all returns to the following address:
Minimalva
Address: 39 Franklin Rd, Hattiesburg, MS 39402
We recommend using a trackable shipping service for your return, as we are not responsible for items lost or damaged during return transit.
10. Contact Us
If you have any questions regarding this Return & Exchange Policy or need assistance with your return, please reach out to us at [email protected]. We typically respond within 24–48 hours on business days.